In a matter of weeks IvyOffice will give your business the ability to copy its strengths across all its operational areas. It will create for you a dynamic and fluid organisation which is always primed for growth. It will give you the ability to emulate big business with built-in know-how to create meaningful dialogues with customers at all interaction and transaction touch points.
IvyOffice 10 will help your business to establish long lasting and profitable customer relationships and thereby help you double your profitability
It gives you so many CCOS advantages.
 Instantly access the right dialogue model for use with the customer; to maximise results from the customer contact –‘profit from contact' |
Instantly access Sales ready messaging to maximise results from sales pitches |
Use Customer psychology to improve your sales volumes |
Segment and colour code customers and suppliers |
Single Unified View- of information including customer's lifestyle, preferences, notes, details of last transaction and more |
Integrated Help desk and built-in offshoring capabilities |
Integration with Xten for SIP/VOIP and UK call charge reduction |
Integrated View- of sales to date |
Segment – both customers and products to gain a better understanding of your business |
Record and keep track of all customer interactions |
Run multiple marketing campaigns |
Analyse campaign results using Excel |
Keep as many records as you like- unlimited number of records |
Click on contact's web address to auto launch Internet Explorer and their web page |
Click on contact's email address to auto launch Outlook Express or Outlook |
Click on contact's fax number to auto launch fax template |
Click to search the internet for customer or contact related research and save |
Up to 4 search engines for internet research |
Integrated document, knowledge, and records management system |
Keep record 100's of Products with prices |
Keep track of products in relation to each customer interaction |
Keep track of network marketing and referral channels |
Use 100's of scripts for outbound telemarketing |
Record 100's of Helpdesk FAQs for improving customer services and/or technical support |
Integrated Task manager and Remind me alarms linking every customer interaction |
Set alarms for individual tasks and key dates |
Link and store Excel spreadsheets relating to customers or suppliers automatically |
Link and store Word documents relating to customer and suppliers automatically |
Link and store PowerPoint presentations relating to customers and suppliers automatically |
Store additional addresses and detailed notes for every customer, supplier or contact |
Keep track of time in relation to each transaction, appointment, task |
Set automatic reminders for recurring events like insurance renewal dates |
Invoicing and sales register |
Access to payments and receipts records |
Templates and direct access for sales letters, Purchase orders, Delivery notes |
Set up permissions and passwords for different users |
Multi-user version available for use over LANs of up to 20 users |
